Terms of Service
Welcome to Petflix Veterinary Clinic Dubai (“Petflix Vet,” “we,” “our,” or “us”). By accessing or using our website petflixvet.com, booking appointments, or using our veterinary services, you agree to be bound by the following Terms of Service. Please read them carefully before proceeding.
1. Use of Our Website
- The website is intended for individuals seeking veterinary services and pet care information.
- You agree not to misuse the site, attempt unauthorized access, or use it for fraudulent or unlawful purposes.
- Content on the website (text, images, graphics, etc.) is for informational purposes and does not replace professional veterinary advice. Always consult our licensed veterinarians for medical guidance regarding your pet.
2. Appointments and Consultations
- Appointment bookings can be made online, by phone, or at our clinic.
- We reserve the right to reschedule or cancel appointments in cases of emergencies, staff unavailability, or unforeseen circumstances.
- Clients must provide accurate information about their pets, including medical history, vaccination records, and current health conditions.
3. Payments and Billing
- Service fees, treatment costs, and product charges must be paid in full at the time of service unless otherwise agreed.
- We accept cash, card, and other approved payment methods.
- Prices are subject to change without prior notice, though we will honor agreed costs for confirmed appointments.
- Deposits may be required for certain treatments, procedures, or boarding services.
4. Medical Disclaimer
- Veterinary treatment outcomes may vary depending on the pet’s condition, history, and response to care.
- While we strive to provide the highest standard of veterinary care, we cannot guarantee specific results.
- Emergency or referral cases may be transferred to specialized facilities if deemed necessary for the pet’s wellbeing.
5. Pet Owner Responsibilities
By using our services, you agree to:
- Provide accurate and complete details of your pet’s health.
- Follow treatment plans, medication instructions, and aftercare guidelines provided by our veterinarians.
- Ensure timely vaccination and preventive care of your pet to reduce risk of infection or complications.
- Accept liability for any damages caused by your pet within the clinic premises.
6. Products and Prescriptions
- Medications, supplements, or prescribed diets provided by the clinic are for the intended pet only.
- Unauthorized resale, transfer, or misuse of prescribed items is prohibited.
- We do not accept returns or refunds on opened medications or pet health products, unless defective or incorrectly dispensed.
7. Cancellations and Refunds
- Appointment cancellations should be made at least 24 hours in advance.
- Missed appointments or late cancellations may incur a fee.
- All service fees are non-refundable. Refunds for services are evaluated on a case-by-case basis and are not guaranteed once treatment has been provided.
8. Privacy and Data Protection
Your personal and pet information is collected and used in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of your data for veterinary care and administrative purposes.
9. Limitation of Liability
- Petflix Vet is not liable for indirect, incidental, or consequential damages resulting from the use of our services or website.
- We are not responsible for delays, cancellations, or treatment limitations caused by events beyond our control (e.g., emergencies, technical issues, supply shortages).
10. Intellectual Property
- All website content, including text, images, designs, and logos, is owned by Petflix Veterinary Clinic Dubai and protected by copyright laws.
- You may not copy, reproduce, or distribute our content without prior written permission.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content, security, or practices of third-party websites. Accessing these links is at your own risk.
12. Changes to Terms
We may update these Terms of Service at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website and services constitutes acceptance of the updated terms.
13. Governing Law
These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Dubai.
14. Contact Us
For questions about these Terms of Service, please contact:
Petflix Veterinary Clinic Dubai
Phone: +971556204085
Email: [email protected]
Website: www.petflixvet.com
Address: Shop No.B04, Samari Retail, Ras Al Khor, Industrial 3, Dubai
