Privacy Policy
Petflix Veterinary Clinic Dubai (“Petflix Vet,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website petflixvet.com
1. Information We Collect
We may collect the following types of information when you interact with our clinic and website:
- Personal Information: Name, email address, phone number, home address, and pet details when booking appointments or contacting us.
- Payment Information: Billing details provided for services or product purchases (processed securely through trusted payment gateways).
- Medical Information: Your pet’s health records, treatment history, lab reports, prescriptions, and related veterinary details.
- Technical Data: IP address, browser type, device information, and cookies when you browse our website.
- Communication Records: Messages, inquiries, or feedback shared via forms, email, or phone.
2. How We Use Your Information
Your information is used to:
- Provide veterinary care, consultations, and treatment.
- Schedule appointments and manage client records.
- Process payments and issue invoices.
- Respond to inquiries and customer support requests.
- Send important updates, reminders, and service information.
- Improve website performance, security, and user experience.
- Comply with legal, regulatory, or professional obligations.
3. Sharing of Information
We do not sell or trade your personal information. However, we may share data with:
- Service Providers: Third-party labs, payment processors, or IT partners who assist in delivering our services.
- Regulatory Authorities: When required by law, government request, or veterinary compliance regulations.
- Emergency Cases: If sharing your pet’s medical history is necessary to provide urgent treatment.
All third-party partners are required to handle your data securely and only for the agreed purpose.
4. Cookies and Tracking Technologies
Our website may use cookies to:
- Remember your preferences (e.g., appointment selections).
- Improve website navigation and speed.
- Analyze site traffic and visitor behavior.
You can manage or disable cookies through your browser settings, but this may affect website functionality.
5. Data Storage and Security
We take strict measures to protect your information:
- Secure servers and encrypted systems for data storage.
- Restricted access to sensitive medical and financial information.
- Regular monitoring and cybersecurity protocols to prevent unauthorized access.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Correct or update inaccurate information.
- Request deletion of your information, subject to medical/legal obligations.
- Opt out of marketing or communication emails.
To exercise these rights, please contact us at [email protected]
7. Children’s Privacy
Our website and services are not directed to individuals under 18 without parental or guardian consent. We only collect pet-related details from adult pet owners.
8. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Petflix Veterinary Clinic Dubai
Phone: +971556204085
Email: [email protected]
Website: www.petflixvet.com
Address: Shop No.B04, Samari Retail, Ras Al Khor, Industrial 3, Dubai
